Terms and Conditions

Last Updated: 7 February 2026

1. Introduction and Acceptance

Welcome to Eyre Canada (“we,” “our,” “us”), a sovereign video conferencing and online meeting platform operated by AI Systems Consulting Ltd, Canadian Division, operating under the laws of Canada.

AI Systems Consulting Ltd is a company registered in England and Wales. The Canadian Division operates under Canadian federal and provincial law, with all Canadian user data stored and processed exclusively within Canada.

These Terms and Conditions (“Terms”) govern your access to and use of our meeting platform, including our website at ca.eyre.ai, mobile applications, and related services (collectively, the “Service”). By accessing or using our Service, you agree to be bound by these Terms.

If you are using our Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

2. Data Sovereignty Commitment

2.1 Canadian Data Residency

We are committed to Canadian data sovereignty. All data from Canadian users is:

Stored exclusively on servers located within Canada
Processed only within Canadian jurisdiction
Hosted on Canadian-owned infrastructure not subject to foreign government access laws
Protected solely by Canadian federal and provincial privacy legislation

2.2 No Foreign Jurisdiction

Your data is not subject to foreign laws, including foreign government access provisions. We do not use cloud infrastructure providers that are subject to foreign jurisdiction. This ensures your communications remain protected by Canadian law only.

2.3 Infrastructure

Our Canadian infrastructure is hosted in Canadian data centres operated by Canadian-owned providers. Your data never leaves Canadian borders and is not accessible to foreign entities.

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 13 years of age to use our Service. If you are between 13 and 18 years old (or the age of majority in your province), you may only use our Service with the consent and supervision of a parent or legal guardian.

3.2 Account Registration

To access certain features of our Service, you must create an account by providing accurate, current, and complete information. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Immediately notifying us of any unauthorised use of your account

3.3 Account Verification

We may require verification of your identity or organisation before providing access to certain features or premium services.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service for legitimate business, educational, and personal communication purposes, including:

Hosting and participating in video conferences
Screen sharing and collaboration
Recording meetings (with proper consent)
File sharing within meetings

4.2 Prohibited Uses

You agree not to use our Service to:

Violate any applicable Canadian federal, provincial, or municipal laws or regulations
Infringe upon intellectual property rights of others
Transmit harmful, offensive, or illegal content
Engage in harassment, bullying, or discrimination
Distribute malware, viruses, or other malicious code
Attempt to gain unauthorised access to our systems or other users’ accounts
Use the Service for competitive intelligence or to develop competing products
Record meetings without proper consent from all participants
Share inappropriate content, including but not limited to sexually explicit material
Engage in spam, phishing, or fraudulent activities

4.3 Content Standards

All content shared through our Service must comply with Canadian broadcasting standards and must not contain:

Hate speech or content promoting violence
Defamatory or libellous statements
Content that violates privacy rights
Copyrighted material without proper authorisation

5. Privacy and Data Protection

5.1 Privacy Commitment

We are committed to protecting your privacy in accordance with:

The Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25)
Applicable provincial privacy laws (including PIPA in Alberta and British Columbia, PHIPA in Ontario for health information)

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.

5.2 Meeting Recordings

Meeting hosts are responsible for obtaining proper consent before recording
Participants must be notified when a meeting is being recorded
Recording consent must comply with applicable Canadian privacy laws
You are solely responsible for the lawful use and storage of recordings

5.3 Data Location

All your data is stored and processed exclusively within Canada. We do not transfer data outside Canadian borders. Our infrastructure providers are Canadian-owned and not subject to foreign jurisdiction.

This means:

Your meeting content stays in Canada
Your personal information stays in Canada
Your recordings stay in Canada
No foreign government can compel access to your data

5.4 End-to-End Encryption

Our Service uses end-to-end encryption to protect your meeting content. This means only meeting participants can access meeting content — we cannot access the content of your encrypted meetings.

6. Intellectual Property Rights

6.1 Our Rights

The Service, including all software, text, graphics, logos, and other content, is owned by us or our licensors and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

6.2 Your Content

You retain ownership of any content you share through our Service. By using the Service, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, and distribute your content solely for the purpose of providing the Service.

6.3 Feedback

Any feedback, suggestions, or ideas you provide about our Service become our property and may be used without compensation or attribution.

7. Service Availability and Modifications

7.1 Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. Our Service may be temporarily unavailable due to:

Scheduled maintenance
Technical difficulties
Force majeure events
Third-party service disruptions

7.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Service at any time with reasonable notice. We will not be liable for any modifications, suspensions, or discontinuations.

8. Subscription Plans and Payment Terms

8.1 Service Plans

We offer various service plans, including free and paid subscriptions. Features and limitations for each plan are described on our website.

8.2 Payment Terms

Subscription fees are charged in advance on a monthly or annual basis
All fees are stated in Canadian dollars (CAD)
Payment is due immediately upon subscription or renewal
We accept major credit cards (Visa, Mastercard), Interac (where available), and bank transfer for enterprise accounts

8.3 Payment Processing

Payment processing is handled by Canadian payment processors. Your payment information is processed within Canada in accordance with Payment Card Industry Data Security Standards (PCI DSS).

8.4 Refund Policy

Refunds may be provided at our discretion for unused portions of paid subscriptions
No refunds are provided for partial months of service
Refund requests must be submitted within 30 days of the charge

8.5 Price Changes

We may change our pricing with 30 days’ written notice. Price changes will not affect your current billing cycle.

8.6 Taxes

Applicable Canadian federal and provincial taxes (including GST/HST and QST where applicable) will be added to your subscription fees as required by law.

9. Limitation of Liability

9.1 Service Limitations

TO THE MAXIMUM EXTENT PERMITTED BY CANADIAN LAW:

OUR SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE
WE ARE NOT RESPONSIBLE FOR THE CONTENT OF MEETINGS OR USER INTERACTIONS

9.2 Liability Cap

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

9.3 Excluded Damages

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

9.4 Consumer Rights

Nothing in this section excludes or limits liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded by Canadian law

10. Indemnification

You agree to indemnify, defend, and hold us harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any third-party rights
Content you share through the Service

11. Termination

11.1 Termination by You

You may terminate your account at any time by following the cancellation process in your account settings.

11.2 Termination by Us

We may terminate or suspend your account immediately if you:

Violate these Terms
Engage in fraudulent or illegal activities
Fail to pay applicable fees
Use the Service in a manner that could harm our business or other users

11.3 Effect of Termination

Upon termination:

Your access to the Service will cease immediately
We will delete your account and associated data in accordance with our data retention policy
You may request a copy of your data prior to deletion
Provisions that should survive termination will remain in effect

11.4 Data Deletion

Upon account termination or at your request, we will delete your personal data within 30 days, except where retention is required by Canadian law or for legitimate business purposes (such as billing records).

12. Canadian Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by:

The federal laws of Canada
The laws of the Province of Ontario

For users in Quebec, the laws of Quebec shall apply where required by Law 25 or other mandatory provincial legislation.

12.2 Dispute Resolution

Before initiating legal proceedings, parties agree to attempt resolution through good faith negotiations for a period of 30 days. If unsuccessful, disputes shall be resolved through:

Mediation: Administered by the ADR Institute of Canada
Arbitration: If mediation fails, binding arbitration under the Arbitration Act of Ontario, with proceedings conducted in Toronto, Ontario, in English (or French for Quebec users upon request)

12.3 Jurisdiction

Any legal proceedings shall be conducted in the courts of Ontario, and you consent to the jurisdiction of such courts. For users in Quebec, proceedings may also be brought in the courts of Quebec.

12.4 Class Action Waiver

To the extent permitted by Canadian law, you agree that any disputes will be resolved on an individual basis and not as part of a class action or representative proceeding.

13. Accessibility

We are committed to making our Service accessible to users with disabilities in accordance with:

The Accessible Canada Act
The Accessibility for Ontarians with Disabilities Act (AODA)
Applicable provincial accessibility legislation

If you encounter accessibility barriers, please contact us for assistance at accessibility@eyrecanada.ca.

14. Official Languages

In accordance with Canadian official languages policy:

These Terms are available in both English and French
Customer support is available in both English and French
In the event of any inconsistency between the English and French versions, both versions shall be considered equally authoritative

15. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, pandemic, epidemic, or government actions.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.

16.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to any affiliate or successor entity.

16.5 Updates to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before changes take effect. Your continued use of the Service after such notification constitutes acceptance of the updated Terms.

16.6 Electronic Communications

You consent to receive communications from us electronically. You agree that all agreements, notices, and disclosures provided electronically satisfy any legal requirement for written communication.

17. Contact Information

If you have questions about these Terms, please contact us:

AI Systems Consulting Ltd, Canadian Division

Email: canada@eyre.ai

For privacy-related inquiries: Email: privacy@eyre.ai

For accessibility-related inquiries: Email: accessibility@eyre.ai

Complaints

If you are not satisfied with our response to a concern, you have the right to lodge a complaint with:

Office of the Privacy Commissioner of Canada
Your provincial privacy commissioner (where applicable)
Your provincial consumer protection office

Effective Date: 7 February 2026

Ces conditions générales sont également disponibles en français sur demande.

These Terms and Conditions are also available in French upon request.